We are committed to providing waste and recycling services which are good value for money and which meet the needs of our customer. This means we will:
1. Explain clearly what services you can expect to receive;
2. Provide regular collections;
3. Provide a reliable collection service;
4. Consider any special requests that our customers may have;
5. Design our services and carry out collections in a way that doesn’t produce litter;
6. Collect as many materials for recycling as we can and explain to you what happens to them;
7. Explain clearly what our service rules are and the reasons for them;
8. Tell you in good time if we have to make changes to your services, even temporarily;
9. Respond to complaints we receive about our services.
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